Emails Not Being Sent
Problem
You have email delivery configured on your automation, but emails are not being sent after document generation.Causes & Solutions
- Email not enabled
- Missing recipient
- Condition not met
- Document generation failed
Verify that email sending is turned on in your automation’s output settings. Go to your automation page and check the Send Email section under output options.
Gmail Sender Setup
Problem
You want to send emails from your own Gmail address instead of the default DocsAutomator sender, but emails are still coming from DocsAutomator.Solution
Connect Google account
Go to Settings > Integrations and ensure your Google account is connected with Gmail permissions.
Configure email sender
In your automation’s email output settings, select Gmail as the sender instead of the default DocsAutomator option.
Select Gmail account
Choose which connected Gmail account to send from. If you have multiple Google accounts connected, select the appropriate one.
Using Gmail as the sender means emails come from your own email address, which can improve deliverability and allow recipients to reply directly to you.
Attachment Issues
Problem
The generated PDF is not attached to the email, or the attachment fails.Common Causes
- PDF generation failed: If the PDF could not be generated, there is nothing to attach. Check Run History for errors.
- File too large: Very large PDFs (with many high-resolution images) may exceed email attachment limits. Optimize images in your template.
- Airtable attachment URLs: If you’re forwarding Airtable attachment URLs in emails, these temporary URLs may have expired by the time the email is sent. See the Airtable Attachment URL Issue guide.
Test Email Rate Limit
Problem
You receive an error when trying to send a test email, with a message indicating you’ve exceeded the rate limit.Details
Test emails are rate-limited to 25 per hour per automation. This limit applies to thePOST /sendTestEmail endpoint and the “Send Test Email” button in the app.
Solution
- Wait for the rate limit window to reset (1 hour from your first test email)
- Use the document preview feature to verify your template before sending test emails
- Test with actual document generation on a single record instead of the test email function
Emails Going to Spam
Problem
Emails sent by DocsAutomator are landing in recipients’ spam folders.Solutions
- Use Gmail sender: Emails from your own Gmail address are less likely to be flagged as spam than emails from the default DocsAutomator sender
- Avoid spam trigger words: Review your email subject and body for common spam trigger words
- Ask recipients to whitelist: Have recipients add the sender address to their contacts or safe sender list
- Check email content: Excessively large attachments, many links, or all-caps subject lines can trigger spam filters
Email Customization
Available Options
DocsAutomator supports customizing the following email fields:| Field | Description |
|---|---|
| Subject | Email subject line (supports placeholders) |
| Body | Email body content (supports placeholders) |
| Sender | DocsAutomator default or your Gmail account |
| Sender name | Custom “From” name (Gmail only) |
| Button color | CTA button color in the email template |
Related
Send Email
Complete email configuration guide
Run History
Monitor email delivery status