When we refund
- Accidental purchases — you subscribed or upgraded by mistake and have not used the plan: full refund if you reach out within 14 days.
- Annual renewals — your annual plan auto-renewed and you did not intend to continue: full refund of the renewal if you reach out within 14 days of the renewal charge.
- Wrong plan by mistake — you picked annual instead of monthly (or a bigger plan than intended): we switch you to the intended plan and refund the difference.
- Billing errors — double charges or charges after a confirmed cancellation are always refunded in full.
When we usually do not refund
- Partially used subscription periods. If you cancel mid-period, your plan stays active until the end of the period instead.
- Usage-based charges for documents that were actually generated, and for e-sign and acceptance requests that a recipient opened.
How to request a refund
Contact us via the in-app chat or support@docsautomator.co with the invoice number (see Invoices & Receipts). Refunds are returned to the original payment method, typically within 5-10 business days depending on your bank.Unsure whether your case qualifies? Ask us. We would rather look at it than have you charged for something you did not want.