Airtable Issues
Airtable: 120 Seconds Limit
Airtable automation script requests exceeding 120 seconds trigger execution time limit errors
Airtable: Attachment URL Issue
Error “an attachment url is disallowed” when sending generated files as attachments
Airtable: No Record ID Given
Error when no valid record ID is passed while using Airtable as data source
Google Sheets Issues
Google Sheets: Common Issues
Polling not triggering, manual trigger queue issues, row number problems, formula fields
Template Issues
Template: Common Mistakes
Mismatched brackets, hidden formatting, placeholder not replaced, line item syntax, special characters
Google Shared Drive Permissions
Template Check displays permission errors for Shared Drive templates
API Issues
API Error Troubleshooting
Diagnose and resolve 401, 402, 404, 429, and 500 errors from the DocsAutomator API
Email Issues
Email Delivery Issues
Emails not sending, attachment problems, Gmail sender setup, test email rate limits
Quick Reference
| Issue | Category | Solution |
|---|---|---|
| 120 seconds limit | Airtable | Enable async mode |
| Attachment URL disallowed | Airtable | Add wait mechanism |
| No record ID given | Airtable | Configure recId variable |
| Polling not triggering | Google Sheets | Check automation status and Google connection |
| Webhook formula #Error | Google Sheets | Enable English locale |
| Placeholder not replaced | Template | Check for hidden formatting, retype placeholder |
| Shared Drive permissions | Template | Upgrade to Manager role |
| 401 Unauthorized | API | Reconnect Google account or check API key |
| 429 Rate limited | API | Implement exponential backoff |
| Emails not sending | Check email settings and recipient field |
Need More Help?
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Email Support
Contact support@docsautomator.co (response within 24 hours)