> ## Documentation Index > Fetch the complete documentation index at: https://docsautomator.co/docs/llms.txt > Use this file to discover all available pages before exploring further. # Refund Policy > When and how DocsAutomator issues refunds We keep refunds simple and fair. ## When we refund * **Accidental purchases** -- you subscribed or upgraded by mistake and have not used the plan: full refund if you reach out within **14 days**. * **Annual renewals** -- your annual plan auto-renewed and you did not intend to continue: full refund of the renewal if you reach out within **14 days** of the renewal charge. * **Wrong plan by mistake** -- you picked annual instead of monthly (or a bigger plan than intended): we switch you to the intended plan and refund the difference. * **Billing errors** -- double charges or charges after a confirmed cancellation are always refunded in full. ## When we usually do not refund * Partially used subscription periods. If you cancel mid-period, your plan stays active until the end of the period instead. * Usage-based charges for documents that were actually generated, and for e-sign and acceptance requests that a recipient opened. ## How to request a refund Contact us via the [in-app chat](https://app.docsautomator.co) or [support@docsautomator.co](mailto:support@docsautomator.co) with the invoice number (see [Invoices & Receipts](/docs/account-billing/invoices-and-receipts)). Refunds are returned to the original payment method, typically within 5-10 business days depending on your bank. Unsure whether your case qualifies? Ask us. We would rather look at it than have you charged for something you did not want.